FAQs

QUESTIONS???
WE HAVE ANSWERS BELOW:

GLOWE PRODUCT

WHAT IS GLOWE?
HOW DO GLOWE ITEMS FIT?
HOW CAN I TAKE CARE OF MY GLOWE ITEMS?
WHERE IS GLOWE MADE?

CONTACT

HOW CAN I CONTACT GLOWE?
WHAT IF I HAVE A PRESS OR PARTNERSHIP INQUIRIES?

ORDERS

DO YOU ACCEPT ORDERS FROM INTERNATIONAL CUSTOMERS?
MY ORDER WON’T GO THROUGH. WHAT’S WRONG?
CAN I CHANGE OR CANCEL MY ORDER?
WHERE’S MY ORDER CONFIRMATION?
CAN I SEND GLOWE AS A GIFT?
WHY AM I SEEING SOLD OUT, WAITLIST OR PRE-ORDER ITEMS?
CAN I USE PROMO CODES? HOW DO I KNOW WHAT I AM GOING TO PAY?
WHAT IF I BOUGHT SOMETHING THAT'S NOW AT A LOWER PRICE?

SHIPPING

HOW MUCH IS SHIPPING?
WHEN WILL MY ORDER SHIP?
WHAT HAPPENS IF I PUT IN THE WRONG SHIPPING ADDRESS?
HOW DO I PROCEED IF MY ORDER DOESN’T ARRIVE?
WHERE DO YOU SHIP?

RETURNS

HOW DO I MAKE A RETURN?
HOW DO I RETURN A GIFT?
DO YOU COVER RETURN SHIPPING?
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
DO I HAVE THE OPTION TO EXCHANGE INSTEAD OF RETURN?
WHAT HAPPENS IF I RECEIVE A DAMAGED ITEM?
WHAT ITEMS ARE ELIGIBLE FOR RETURN?