RETURNS
WE THINK YOU ARE GOING TO LOVE OUR GLOWE ITEMS!
HOWEVER, IF YOU NEED TO MAKE A RETURN WE ARE HERE FOR YOU & HAPPY TO HELP!
PLEASE REVIEW THE BELOW INFORMATION:
We think you will love your GLOWE purchase. If you don’t, we accept returns for a refund within 30 days from the order date. To initiate a return click here.
Accepted returns according to our ITEMS ELIGIBLE FOR RETURN conditions below will be refunded to the original method of payment exclusive of shipping if within 30 days.
Returns submitted after 30 days of order date will be processed to store credit.
We do not accept returns or issue Shipping & Handling refunds on WEAR TEST items.
For Buy One, Get One promotions, customers must return both items for a full refund (excluding shipping & handling charges) within 30 days. If customer returns only one item, they will be issued store credit at the value of the lowest priced item.
Free Returns not valid on GIVEAWAYS and the Healthcare Hero Initiative. Subject to the terms & conditions associated with the unique code sent via email.
Please use the re-usable GLOWE MAILER that we sent your items in once we send you the shipping label.
The mailer is RE-USABLE helping with our SUSTAINABLE mission!
Note, if you'd like to return a gift, please send an email to info@glowecollection.com and we’ll get your return started for you.
We offer store credit for gift returns.
Simply email info@glowecollection.com and we'll get your gift return started for you. All gift cards are non-refundable.
For domestic customers, we provide FREE return shipping labels for returns initiated within 30 days of the order date. To initiate a return click here.
Free Returns not valid on GIVEAWAYS and the Healthcare Hero Initiative. Subject to the terms & conditions associated with the unique code sent via email.
INTERNATIONAL:
Due to the logistics & complications of international shipping we're unable to provide FREE pre-paid return labels. Customers are responsible for shipping the package back to us in accordance with our RETURNS POLICY with rates calculated after submission.
International items can be returned at this time but at the expense of the customer. We do not refund shipping costs. Customs duties and taxes are non-refundable through GLOWE. These payments may be refunded by contacting your local customs office directly.
Once we receive your package, please allow up to 10 business days for your return to be processed. If approved, we’ll refund the full purchase price of any returned items (less the original shipping cost) to a GLOWE gift card or your original form of payment. If the item was a gift, you’ll receive store credit for the value of your return.
If you wish to exchange a product, you must initiate a return for the original item(s) and select the EXCHANGE option. This will ensure that your exchange item is in stock and that you will be able to receive your replacement as fast as possible.
We are so sorry!!! Please contact us immediately at info@glowecollection.com
as all damages must be reported within 48 hours upon receiving your order.
Items that are unused, in their original packaging, and in the same condition that your received them. Returns that are damaged, worn, washed, altered or have stains or odors will not be accepted. We reserve the right to deny credit for any merchandise that does not meet our return policy requirements.
International items can be returned at this time but at the expense of the customer. We do not refund shipping costs. Customs duties and taxes are non-refundable through GLOWE. These payments may be refunded by contacting your local customs office directly.
Gift cards, final sale items, and items purchased with merchandise credit are FINAL SALE and not eligible for return. You will see a FINAL SALE tag in your cart and again during checkout. Please double check the items in your cart prior to purchase.